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We're here to help! Reach out to us for any questions, concerns, or feedback
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Support Hours
24/7 Support Available
We typically respond within 24 hours
Location
Registered in the Netherlands
GDPR Compliant
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Frequently Asked Questions
How do I adopt a pet through Kopkap?
Simply download our mobile app, create an account, verify your identity, and browse available pets. When you find a pet you're interested in, you can contact the owner directly through our secure messaging system.
Is Kopkap safe and secure?
Yes! We use advanced identity verification, GDPR-compliant data protection, and secure payment processing via Stripe. All users are verified before they can list or adopt pets.
What are the fees for using Kopkap?
Creating an account and browsing listings is completely free. Transaction fees apply only when completing an adoption or rehoming process. Contact us for specific pricing information.
Can I list my pet for rehoming?
Yes! If you need to rehome your pet responsibly, you can create a listing with photos, description, and relevant information. We'll help you find a suitable new owner.
How long does the verification process take?
Identity verification typically takes 24-48 hours. We use Stripe's secure verification system to ensure all users meet our safety standards.